Orders & Returns

Medical, Health, or Veterinary Advice is Specifically not Intended.

Specific medical questions should be directed to your personal physician or veterinarian who can address your medical and pet health concerns on an individual basis. While any product information on the Site was prepared to provide helpful information regarding topics related to general and specific health issues, the information contained in the Site is made available with the express understanding that neither Mooseberry Soap Co. LLC, any resources, healthcare professionals or experts referenced on the Site, nor the Site itself, are dispensing medical or veterinary advice and we do not intend any of this information to be used for self-diagnosis or treatment. IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOU OR YOUR PET’S SYMPTOMS, ANY PHYSICAL CONDITION OR YOUR HEALTH IN GENERAL, AND BEFORE STARTING OR STOPPING ANY TREATMENT OR ACTING UPON INFORMATION CONTAINED ON THIS SITE, YOU SHOULD CONSULT WITH YOUR OWN PHYSICIAN, HEALTH CARE PROVIDER OR VETERINARIAN REGARDING YOUR OR YOUR PET’S OWN, SPECIFIC CONDITION AND HEALTH CARE CIRCUMSTANCES. Mooseberry Soap Co. LLC specifically disclaims responsibility for any health condition, suffering, damage or injury which may result, directly or indirectly, from any action taken or not taken based in whole or in part on, or any reliance by any person on, any content or information set forth relating to products on the Site in any instance or in any specific circumstance, at any time.

Orders Placed Online

You may purchase products from this Site by selecting products, placing them in your shopping cart, and following the procedures specified for account registration, check-out, and payment. You will have the opportunity to identify and correct input errors prior to placing your final order for the products. You agree to provide true, accurate, current, and complete information about yourself when you register or order products from us, and to promptly update such information to ensure that it remains true, accurate, current, and complete. You will be responsible for any product, quantity, shipping address or other errors you make in connection with the placement of orders on the Site.

Acceptance, Cancellation, and Delivery of Product Orders

Any promotions conducted on the Site are invitations for orders and are not offers to sell. Your properly completed and delivered order constitutes your offer to purchase the products referenced in your order. Once you place an order and it has been processed for payment, it is considered an accepted order.  You may not cancel or change an order after you have placed it. At Mooseberry, we are artisan soap and body care experts, making every product from scratch by hand. Since a product is made especially for you, it can not be returned for any reason.


We do not accept the return of any product included in the order. If a product is damaged in shipment or otherwise arrived to you in damaged condition, it will be determined if this is the fault of the carrier. In the event of this occurrence, you must notify Mooseberry Soap Co. LLC promptly via email with a photo of the damaged product. Upon our confirmation of the issue, instructions may be provided to return this product. Replacement products will not automatically be provided without the return of the original product or other approved arrangements with our company. Re-stocking fees of 15% may apply under certain circumstances, as stipulated by Mooseberry Soap Co. LLC.

Damaged or Defective Goods; Purchaser Claims:

In the event that the goods are damaged or defective as of the time of the purchaser's delivery/pick-up, or otherwise in the event of breach of the warranties specified herein, then as the purchaser's sole and exclusive remedy, the purchaser may obtain replacement goods as approved by Mooseberry Soap Co. LLC. In such event, purchaser shall promptly notify Mooseberry of the damage or defect (to be within forty-eight (48) hours of delivery/pick-up) and upon request shall give this company the opportunity to inspect and confirm such damage or defect prior to return. Mooseberry ’s authorization must be obtained prior to any damaged/defective goods return. Unless specifically pre-authorized by Mooseberry in writing, returns will only be accepted in situations involving goods which were damaged/defective upon delivery. In no event shall Mooseberry be responsible to, or liable to purchaser for, any direct, indirect, consequential, incidental, special, or punitive damages (including but not limited to lost profits, economic loss, lost revenues, business interruption, lost productivity, loss of use, downtime, overhead or administrative expenses, damage to reputation or goodwill) respecting any claim made by purchaser whatsoever. All purchaser claims of any nature whatsoever relating to the goods, the sales transaction or any other matter between the Parties must be asserted within 120 days of delivery/pick-up, or the same shall be deemed forever waived, null and void and of no further effect.

Any product that has been accepted from the carrier in good condition and the box opened or tampered with signifies acceptance by the purchaser for that product and no replacement will be given.

Fees, Chargesm and Taxes; Availability; Prices; Misprints, and Errors

All assessed fees, taxes and charges relating to product orders will be at the rates in effect at the time the charges are incurred. Charges incurred for shipping will be assessed as of the time of shipment by or on behalf of Mooseberry Soap Co. LLC, its licensors, vendors or suppliers. You are responsible for paying all fees, charges and applicable taxes associated with any purchases made by you. All shipping charges and applicable taxes will be itemized on the purchase invoice. All amounts appearing on the Site are quoted in US dollars.

If your provided credit card or other method of payment does not clear, the order is not generated. The order will not be shipped until payment has been approved and cleared. Mooseberry Soap Co. LLC itself does not receive, hold or store your credit card, PayPal or other payment information, and all such information is passed directly and electronically upon input to our third-party credit card processor or to PayPal for processing and storage for use with Auto Ship orders if and as applicable. We have undertaken to ensure that the applicable third party will only use your payment information in connection with processing your orders. The purchase price and other applicable charges and taxes will be billed in advance of the delivery of the products.

Mooseberry Soap Co. LLC endeavors to provide current and accurate information on the Site. Nevertheless, misprints or other errors may occur. Accordingly, Mooseberry Soap Co. LLC reserves the right to change the prices, fees and charges associated with the products available through the Site, at any time and from time to time without any notice to you or to any other person. Also, due to the popularity of some products, Mooseberry Soap Co. LLC cannot guarantee that products advertised on the Site will be available when ordered or thereafter. Mooseberry Soap Co. LLC also reserves the right at any time to reject, correct, cancel or terminate any order. If you order products for which the price was incorrectly displayed at the time of your order, Mooseberry Soap Co. LLC will provide you with an opportunity to cancel your order. If you order products that are not available, Mooseberry Soap Co. LLC will notify you via email to your provided email address.

Privacy Policy

The information provided in this Privacy Policy covers your interactions on all areas of the website. We strongly believe in protecting your privacy, and it is our goal to allow visitors to provide as much or as little information as they feel comfortable with providing. This Privacy Policy governs our use of the information, which you provide to us or we otherwise obtain in providing our services to you. This policy may change from time to time, so please check back periodically for the most current information. Information you provide today will only be used in accordance with the policy that is in effect as of this date.

Your Personal Information

We collect personal information when voluntarily submitted by visitors in our surveys, orders or contact forms. Personal information is requested in order to process the request. This information may include your name, mailing address, phone number, e-mail address and other information. Any and all information collected by this website is used for internal purposes only!

General Information

We collect general data including your domain name, the name of the web page from which you entered our site, which pages you visit on our site, and how much time you spend on each page. This general information does not include specific identifying information about you. We may also use "cookie" technology to obtain non-personal information from online visitors. We log IP addresses for systems administration purposes. IP addresses are logged to track a user's session. We use this information to monitor and improve our sites, and we do not provide this information to outside parties.

Use of Information

Under no circumstances will we provide or disclose any collected information. We will at no time allow collected information to be sold, traded, or otherwise viewed by any third parties. Mooseberry Soap Co. LLC makes every effort to respect the privacy of our online visitors.

Terms & Conditions

Mooseberry Soap Co. LLC manages and maintains this website (the "Site") for information, education, and/or communication. Your access to and use of the Site is also subject to the following terms and conditions ("Terms and Conditions") and all applicable laws. By accessing and browsing the Site, you accept these Terms and Conditions without limitation or qualification. If you do not agree to these Terms and Conditions, please do not use the Site.

Everything you see or read on the Site is copyrighted unless otherwise noted. While we use reasonable efforts to include accurate and up-to-date information in the Site, we assume no liability or responsibility for any errors or omissions in the content of the Site.

Your use of and browsing in the Site are of your own free will and at your own risk. Neither Mooseberry Soap Co. LLC nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site. Mooseberry Soap Co. LLC also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

Images of people or places displayed on the Site are either the property of, or used with permission by Mooseberry Soap Co. LLC. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations, and statutes.

You agree to indemnify, defend and hold Mooseberry Soap Co. LLC, subsidiaries, affiliates, and their respective officers, directors, owners, agents, information providers, and licensors (collectively, the "Indemnified Parties") harmless from and against any and all claims, liability, losses, costs, and expenses (including attorneys' fees) incurred by any Indemnified Party in connection with any breach by you of these Terms and Conditions.

Mooseberry Soap Co. LLC may revise these Terms and Conditions periodically without notice. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound. Your continued use of the Site after such revisions constitutes your acceptance of and agreement with such changes.

Shop our products now and experience the difference that natural body care can make.

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